A great customer experience is the key to your new channel's success. Therefore, Channel Velocity goes to great lengths to ensure customer satisfaction is not only met, but also exceeded. Our process ensures that the customer is kept informed at every stage.
Instant Email Support
Channel Velocity provides automated notification and FAQ replies to product or transaction related questions. Our knowledgeable team manages inquiries quickly and resolves issues within 24 hours.
Feedback Management
Positive feedback on online marketplaces is critical to your brand and increasing price points. Channel Velocity has customer service processes in place to proactively encourage positive feedback for satisfactory experiences. In addition, our team continually monitors feedback to insure that issues are immediately resolved and satisfaction is guaranteed.
Returns Guarantees
Give customers confidence in your product. Channel Velocity can manage a return and replacement program to provide customer comfort with their online purchase. Returns policies are one of the biggest contributors to increasing sales and price points.
Payment Processing
Channel Velocity manages financial transactions for nearly any payment type. Specific to eBay, PayPal is among them. Credit cards, Money Orders, Checks, and other are available. We maintain the highest levels of security and privacy to protect customer data.
Marketplace Account
Channel Velocity manages each account's fees, set-up, and communications relative to each market. This is done behind the scenes and consumers experience a seamless interaction regardless of market, payment, shipping needs, or questions asked.
Proof
We have the highest feedback rating on eBay of any high-volume refurbished product reseller. We also maintain customer feedback ratings with the very same systems, staff, and procedures.
